3.13.3 Complaint Procedures Against the Commission or its Accredited Institutions

Comprehensive Standard 3.13.3 Complaint Procedures Against the Commission or its Accredited Institutions

Applicable Policy Statement. Each institution is required to have in place student grievance policies and procedures that are reasonable, fairly administered, and well-publicized. (See FR 4.5). The Commission also requires, in accord with federal regulations, that each institution maintains a record of complaints received by the institution. This record is made available to the Commission upon request. This record will be reviewed and evaluated by the Commission as part of the institution’s decennial evaluation.

Compliance Partial Compliance Non-compliance

NARRATIVE

The University of South Florida Sarasota-Manatee (USF Sarasota-Manatee) supports the right of students to present complaints, file grievances, and appeal outcomes in an environment free of fear, retaliation, or other adverse consequences. The USF System has formal, written policies and procedures for addressing academic and non-academic written student complaints that are available to all students regardless of the location or mode of course delivery. A number of offices and committees are responsible for implementing these established policies and procedures.

Several USF System policies and regulations define the procedures for asserting student complaints on academic matters. USF System Policy 30-053 Student Grievance Processes provides an overview of the applicable System processes for specific student concerns. USF System Policy 10-002, Student Academic Grievance Procedure for Students, ensures that all undergraduate and graduate students enrolled within the USF System have an opportunity for an objective review of the facts and events pertinent to the cause of an alleged academic grievance. USF System Regulation 3.027, Academic Integrity of Students, describes the process for appealing academic integrity violations.

Student complaints or grievances related to discrimination and harassment on the basis of race, color, marital status, sex, religion, national origin, disability, age, genetic information, sexual orientation, gender identity, and expression or veteran status are governed by the USF System Discrimination and Harassment Policy 0-007, including USF System Regulation 6.0021, Student Code of Conduct; USF Policy 0-007, Diversity and Equal Opportunity: Discrimination and Harassment; USF Policy 0-004, Sexual Misconduct/Sexual Harassment (including Sexual Violence); and USF Policy 0-108, Disability and Accommodations.

All policies, regulations and procedures are available and disseminated to students through various methods, including the website of the Office of the General Counsel, on the USF Sarasota-Manatee website, and in the USF Sarasota-Manatee Academic Catalog, the Student Handbook, and course syllabi.

Records of student academic and non-academic complaints are maintained in their respective areas at USF Sarasota-Manatee. The USF System Office of Diversity, Inclusion, and Equal Opportunity is responsible for administering the complaint and investigation process for student complaints pertaining to discrimination, harassment, and sexual violence.

Evidence that USF Sarasota-Manatee follows the policies can be found in the following examples:

College and Academic & Student Affairs Complaint Log
Example of Student Complaint Process

Federal Requirement 4.5 (Student Complaints) provides a more detailed discussion of the student complaint procedures in each area, including examples of written student complaints and their processes and resolutions. Additional USF records of student complaints can be made available to SACSCOC upon request.

SUPPORTING DOCUMENTATION AND EVIDENCE

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